Kajabi
Kajabi Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kajabi has a 1.6 star rating from 19 reviews, with 20% likely to recommend; consumers are mostly dissatisfied, citing poor customer service, billing issues and high price; most ask for refunds.
Key Takeaways for Future Customers
- Read recent Kajabi reviews before committing to a paid plan or subscription.
- Expect limited phone support; be prepared to follow up persistently on billing and access issues.
- Confirm cancellation of any membership to avoid unexpected charges.
Negative Feedback / Risk Areas
- Repeated reports of being billed after canceling and slow or missing refunds, a common Kajabi customer complaints theme.
- Frequent account login, authenticator and lost-course problems with poor responsiveness from support.
- Users report difficulty contacting a live agent and inconsistent resolution of refunds and subscription disputes.
Positive Feedback
Some users say funnels work, a few received refunds, and isolated issues were eventually resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kajabi has a 1.6 star rating from 19 reviews, with 20% likely to recommend; consumers are mostly dissatisfied, citing poor customer service, billing issues and high price; most ask for refunds.
Key Takeaways for Future Customers
- Read recent Kajabi reviews before committing to a paid plan or subscription.
- Expect limited phone support; be prepared to follow up persistently on billing and access issues.
- Confirm cancellation of any membership to avoid unexpected charges.
Negative Feedback / Risk Areas
- Repeated reports of being billed after canceling and slow or missing refunds, a common Kajabi customer complaints theme.
- Frequent account login, authenticator and lost-course problems with poor responsiveness from support.
- Users report difficulty contacting a live agent and inconsistent resolution of refunds and subscription disputes.
Positive Feedback
Some users say funnels work, a few received refunds, and isolated issues were eventually resolved.
Media from reviews
Turn one complaint into a collective action
Denver, Colorado
I have to talk to corporate support regarding my account then I wanna change
- - No one has spoken to me; setup is confusing.
- - I've been with Punjabi long; I want to stop extra charges and connect with support; card is denied.
I have heard from no one as far as being able to speak to me. Its very confusing the way youve set it up.
I desire to be able to release one of the costs I have going on about my being charged anything extra. And I have not been able to connect with anybody.
I keep having to deny my card because nobody else talk to me. Ive been with Punjabi for a long time I feel this is very poor system.
User's recommendation: The way it’s operating I wouldn’t wanna recommend any future customers
Fort Worth, Texas
Very difficult to use. Unclear instructions
- - Billed full price during free trial.
- - Clients ready to sign up, but the course page is expired.
- - No customer service to answer questions; I may cancel.
I created a course during my free trial and was billed full price
My clients are ready to sign up but the course page is expired
No customer service to answer my question
If I can't talk with customer service I will canceled
User's recommendation: Please help your clients or make life simplerput
Georgetown, Texas
Customer service is so bad. Kajabi doesn't care about customers just company success. Getting help with stuff that broke based on there platform is unacceptable.
NONOcustomer service is so bad. Kajabi doesn't care about customers just company success. Getting help with stuff that broke based on there platform is unacceptable.
Chicago, Illinois
Can’t login to account
- - Login fails due to email case differences at sign-up.
- - Support is automated with no human contact by email or phone; changing payment requires login.
Apparently when I signed up for kajabi I used different cases (lower case and upper case letter) for my email. Now I cant access my kajabi account.
The email for support has an unhelpful bot and I cant get a hold of a human by email nor a costumer service phone number.
I need to change my payment but I cant login. So pissed
User's recommendation: I am out of ideas on how to recover my student account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Charge
- - Charged $400 after canceling a free trial; they say they only agreed to $150.
- - Phone support is hard to reach because of the help center.
Charged me for 400$ after I cancelled my free trial. Also, I never signed up for a 400$ plan, I agreed to pay 150$.
They have a help center that makes it near impossible to get them on the phone.
If this isnt something absolutely essential to your business DO NOT USE! There are plenty of other services that have much better communication.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo review. need to fix my account
- - Long-time Kajabi user with painting classes.
- - Today Kajabi won't display or load any courses.
- - Tried for over 2 hours with no success; need help.
I have taken my painting classes using Kajabi for several years. Today, I don't know what happened, but it won't bring up any of my courses.
I've been trying for over 2 hours; no matter what I do, it doesn't work!! Please help!
I had problem with accessing my authenticator code, to login in!
Kajabi, reset my authenticator code, so I could login effectively. I happy with the results. It took time but its done.
User's recommendation: Be patient, Kajabi support will resolve the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Please reimburse me for the $69 charges. Kajabi is supposed to be free to our Digital Growth Community.
Preferred solution: Full refund
User's recommendation: Pay attention to your bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Company fixed the issue and I have been provided with apology.
I was charged $333, but the website no longer exists. I want a refund and to cancel any future payments.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPara cancelar
La cemana pasada llamé para cancelar porque no la estoy usando pero me volvieron a cobrar el mes de abril
User's recommendation: Castomer services
Team member can't login. Online support not solving issue.
- - Terrible customer service; the worst I've experienced.
- - Team member can't log in; calls go to recording and refund requested.
terrible customer service. The worst I have maybe ever experienced with any company for several days.
My team member has not been able to login. I have reached out. He has reached out. We have done all the things.
Nothing is working so then I call and I just get a recording. Very frustrating.
We have emails that have been going back-and-forth for no good reason due to the fact that the issue is not resolved, I am super frustrated and this has been a big time suck. I think you guys should refund me due to the poor service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI still haven’t had any services by Kajabi
- - Not a Kajabi customer; previously emailed and called about services and pricing.
- - They want help finishing online courses and building a website.
Hello,
I received a pissed customer email from you. Ive never been a customer of Kajabi.
I had previously emailed and called in regards to your services and pricing. I have a special situation and thats why I wanted to speak to someone and see if you can assist me. Please email me at ffloresmd@***.com or call me at 310 994 ****. My name is Frank Flores and I want to know if you can help me finish some online courses and build a website for me.
Thank you. Frank Flores
- Not applicable
Preferred solution: I want to know if you can help me finish an online course I started building and develop a website for me and provide marketing and promotion and your pricing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love kayabi. It makes everything better and easier
I love Kayabi. It makes everything better and easier. Great customer service as well.
I recommend this company!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dayton, Ohio
Payment
Contact me. Just horrible cs...no response.
I have tried for an hour and no help.
I am beyond upset. I will file to get my money back.
User's recommendation: Call back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel my Account
I ordered a subscription that I cant cancel Kajabi is a piece of *** every month I have to deal with this mess
User's recommendation: Don’t use Kajabi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest not resolved!
It's been over 3 hours since Monifah M. (Kajabi) messaged me with a question, to which I responded within 15 minutes.
It's an urgent matter, and yet there is no response. More and more, it shows me that customer service is fundamental for any company to take note of.
- Funnel works
- Terrible customer service
User's recommendation: Pointless endeavor.
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